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💬 Pixacare messaging

Communicate securely with your colleagues, whether inside or outside your facility, to better coordinate care and remote patient monitoring.


💬 Using Pixacare messaging

Communicate securely with your colleagues, whether inside or outside your facility, to better coordinate care and remote patient monitoring.
 

📨 Who can I message?

You can write to any Pixacare user, including:

👩‍⚕️ Colleagues within your facility
🏥 External professionals (from another hospital, private practice, etc.).                     🩺 A home nurse as part of a remote patient monitoring program

 

🤷 Why use Pixacare messaging?

✅ Secure and HDS-compliant (Health Data Hosting)
✅ Save time by sharing complete assessments (photos, questionnaire responses, keywords...) 
✅ Replaces unsecured SMS or WhatsApp exchanges 
✅ Accessible from the mobile or web app

 

✉️ Sending a message to a user

  1. Open the "Messaging" tab
  2. Click the ⊕ button
  3. Select or search for a user (by name)
  4. Write your message
  5. Attach a photo, assessment, or document if needed

 

👥 Creating a group conversation

 

🎯 Use this to communicate with multiple users at once (e.g., department meeting, project team, multidisciplinary team review…)

  1. Add multiple recipients
  2. Name the group (optional)
  3. All members can view and reply to messages

 

🧪 Remote monitoring conversation vs standard group

💬 Group conversation

👁️‍🗨️ Remote monitoring conversation

Manually

Automatically

All users

Hospital team + home nurse

General use

Centered on a patient monitored at home

No linked data

Direct link to patient profile and remote monitoring

 

 

🔔 Configuring or disabling notifications

📱 On mobile :

  1. In the "Messaging" tab, select the conversation for which you want to change notifications
  2. Tap the three dots in the top right corner
  3. Tap "Notifications"
  4. Choose the type of notifications you want to receive, or turn off all notifications

🖥️ On the web app:

  1. Go to the "Messaging" tab
  2. Select the conversation for which you want to change alerts
  3. Click on the number of participants
  4. Select the type of notifications you want to receive

 

 

🛟 Need help?

Contact our team via the support form