✅ Best practices
- Place the label fully within the scan frame
- Hold the phone close enough for the text to be legible
- Keep the device steady during capture
❌ Common mistakes
- Scanning a sheet with multiple labels
- Scanning the label from too far away
- Cutting off part of the label
- Scanning a blurry or poorly lit label
Proper framing helps avoid identification errors and the creation of anonymous profiles.
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If the scan feature is not working, please contact support and include a sample label sheet that you use.