🗑️ Recovering accidentally deleted data

Don't panic, but act fast!

If you have accidentally deleted a photo or a patient file, contact the Pixacare team right away.

⏳ Maximum recovery window: 14 days from the date of deletion.

📬 How to reach us?

Send an email to 👉 support@pixacare.com.
Please include all of the following information so we can process your request efficiently:

• 🧑‍⚕️ Patient name
• 📧 Email address of the user who performed the deletion
• 📅 Date of deletion
• 🕒 Approximate time of the action
  
  

🚫 Important to know

• After the 14-day window, no recovery will be possible, even partial.
  
  
• This limit is tied to our data security policy and the automatic purge of deleted files from the HDS (Health Data Hosting) cloud.

✅ Best practices to avoid accidental deletions

• Always verify the selected patient before taking any action.
• Use restricted user roles to limit deletion permissions.
• If in doubt, ask a colleague to confirm before deleting.
  
  

🧠 Make sure to share this information with your team to avoid any unpleasant surprises!